DeskBridge Authenticator

• Supports account sign-in, approval or recovery workflows where enabled
• Works alongside MFA, recovery controls and FIDO2/WebAuthn where the client design supports them
• Gives DeskBridge a clearer route for account-security support without treating recovery as an informal exception
• Helps separate approved access from ad-hoc password sharing or unmanaged device trust

• Password change, account recovery and authenticator re-enrolment through controlled self-service workflows
• Lost-device reporting, device review and account-security status
• Helpdesk ticket creation, support updates and recovery workflow status
• Workspace companion notices such as onboarding steps, active-session issues and approved guidance
• DeskBridge Chat app/service integration across Authenticator, desktop client and workspace where the client enables it

DeskBridge Chat should be a dedicated app/service integrated with Authenticator, the desktop client and the workspace, not just a web chat box. The intended encryption model is end-to-end encryption for message content where that model is selected. Audit can cover membership, devices, room policy, delivery metadata, Helpdesk links and incident links. If a client needs content discovery or legal hold, that requires a deliberately scoped client-controlled archive or key-custody model.

For clients, the value is confidence: account protection, support, recovery, secure communication and evidence can be connected to the same DeskBridge operating model rather than split across informal messages and disconnected tools.

• Final behaviour depends on the client access route, device platform, identity design, recovery process and signed service scope
• DeskBridge does not claim every deployment is passwordless-only unless that has been scoped, tested and recorded
• DeskBridge Chat, native client integration, E2EE, archive, discovery and legal-hold behaviour must be selected and tested before being treated as live client commitments
• Recovery remains controlled because a lost phone or lost authenticator can otherwise become a business continuity issue