The questions worth asking.

DeskBridge is a managed business workspace and control service. It brings workspace access, users, devices, support, data movement, audit evidence and security controls into one accountable operating model.

DeskBridge reduces the cost and risk of running business IT by giving the organisation one managed workspace, one access model, one support route, one security boundary and one evidence record. It is not just another document system, cloud drive, remote desktop or security tool.

Most organisations already have tools. What usually breaks down is ownership, supportability and proof. DeskBridge brings users, devices, access, support, data movement, audit evidence and security controls into one accountable managed service.

For smaller companies, DeskBridge can reduce total cost of ownership by replacing fragmented hosting, email administration, remote access, backups, user setup, support and security overhead with one managed operating model. The benefit is simpler IT, fewer unmanaged risks and a more professional service boundary without hiring a full internal IT department.

For larger companies, the cost saving can be greater, but the bigger value is control. DeskBridge helps answer difficult questions around compliance, audit, contractor access, data handling, AI use, support evidence, offboarding and who is accountable when something changes or goes wrong.

Document access logs are useful, but they are only one part of the picture. They usually show who opened a file inside one system. DeskBridge controls and evidences the wider working boundary around the document: who connected, from where, through which workspace, under which policy, with what approvals, what data movement was allowed, what support actions happened and what audit evidence is available afterwards.

• Managed workspace access
• Named users, roles, MFA and FIDO2/passkey direction where supported
• Contractor and supplier access with expiry and offboarding evidence
• Clipboard, file-transfer, print and data-movement controls by policy
• Helpdesk-backed support records and change evidence
• Client dashboard visibility, scheduled reports and audit evidence packs
• Guardian monitoring, sandboxing and malware/ransomware resistance controls as service scope matures
• DeskBridge managed, customer-controlled or customer-held key-custody models where required

DeskBridge should not claim unsupported sovereignty, compliance, government approval, zero access, partnership or product replacement unless the signed service design and evidence support that claim. The correct position is controlled operation with clear caveats, not inflated promises.

DeskBridge gives an organisation a controlled working environment with one accountable provider. For small organisations, that means lower cost and simpler IT. For large organisations, it means stronger governance, security and compliance evidence. For government and regulated institutions, it means controlled access, data-boundary discipline and proof.

Growing organisations, professional-services teams and businesses that need clearer control of users, applications, support and records. Fit depends on your software, data and service requirements; discovery confirms what can be supported.

If you need unrestricted software installation, unsupported integrations or an unmanaged environment, the standard service may not fit. Specialist workloads and requirements should be reviewed before you commit.

DeskBridge Sovereign is the connected business application family included with DeskBridge Workspace. It brings business records, workflow, documents, people processes, claims, communications, reporting and operational control into the same managed access and evidence model as the Workspace.

Core Workspace includes Sovereign Essentials: Directory, Flow and Vault. Managed Business Workspace includes Sovereign Business, adding Claim, People, Engage, Connect, WorkHub and Insight. DeskBridge Assurance includes Sovereign Control, adding Ledger, Forge, advanced Insight and control reporting. Individual access remains governed by named roles and organisation policy.

Yes. Sovereign can be introduced by operational area while DeskBridge governs access to existing systems. A client can begin with the applications that solve an immediate process need and retain specialist finance, project or sector tools where they remain appropriate.

Sovereign applications use the DeskBridge identity, role, permission, session and audit model. Access is assigned to named users, can be limited by product and organisation role, and is subject to the client policy and service scope. This avoids separate unmanaged accounts for each application.

There can be some overlap around controlled project access and document evidence, especially in construction or project environments. The difference is that Aconex-style systems are mainly project/document collaboration platforms. DeskBridge is a broader managed workspace and control layer: access, workspaces, helpdesk, device/session controls, data movement, onboarding, offboarding, key custody and client-safe audit evidence. DeskBridge can complement tools like Aconex rather than replace every specialist project-management feature.

Yes, where DeskBridge Sovereign is included in the service scope. DeskBridge Workspaces provide the controlled access, identity, support and evidence boundary; DeskBridge Sovereign is the business operating system being developed for finance, projects, workforce, sales, purchasing, stock, production, reporting and related workflows. Clients can adopt the relevant Sovereign modules or keep an existing finance or project system under DeskBridge governance. Production and statutory claims remain limited to functions that have completed the applicable validation and acceptance gates.

Yes. DeskBridge can wrap, govern or provide controlled access to existing systems where that is the right design. The aim is not to force every client to abandon tools that already work. The aim is to bring access, support, data handling and evidence under a clearer managed boundary.

The published package describes the starting service scope per user. Application tiers and operational responsibilities vary by package. Setup, migration, regional deployment, governance add-ons and other agreed work may be separate. Your written proposal confirms inclusions, exclusions and tax.

Do not assume they are included in the per-user price. Setup and migration depend on users, systems, data and complexity. The proposal should identify one-off charges and the work they cover before you approve it.

The introductory rate is £12 per user per month for the first three months, subject to acceptance and an agreed pilot scope. The offer includes access to the full Sovereign suite within that scope. Migration and other agreed charges are separate; review the pilot terms before applying.

The post-pilot package and pricing are agreed in your written quote before commitment. Do not assume the introductory rate continues or that every pilot feature remains in the selected ongoing package.

No. GBP is the published price basis. Other displayed currencies are illustrative conversions. Your written proposal confirms the charge currency, tax and final price.

No fixed saving is promised. A useful comparison includes your existing licences, hosting, support, administration and migration costs against the proposed service scope.

Standard service hosting uses secure sovereign-backed European locations. A customer can commission a sovereign deployment in an approved preferred jurisdiction, including the UAE, with the regional hosting, backup, support and assurance costs explicitly scoped. Data residency, key custody and recovery options are confirmed in the service design.

No. Governance and security are important, but DeskBridge is also about practical day-to-day operation: giving users a managed place to work, reducing informal IT support, controlling onboarding and offboarding, managing support requests, keeping records and lowering the overhead of scattered tools.

Government, public-sector and regulated organisations need more than a working login. They need controlled access, clear data boundaries, key-custody choices, audit evidence, incident reporting, support records and proof that policies are actually being followed. DeskBridge is designed around that operating requirement.

Not as a simple like-for-like replacement. Microsoft 365 provides productivity and email features. Hosting providers provide web or server hosting. DeskBridge is a managed business workspace and control service. It can include managed mail, hosting or governance where scoped, but the real value is one accountable operating model around access, support, data movement, security and evidence.

DeskBridge can be designed around DeskBridge Managed Keys, Customer-Controlled Keys, or Customer-Held / Zero-Knowledge style keys. Managed keys maximise normal support and recovery. Customer-controlled keys require client approval for protected data access. Customer-held models create the strongest custody boundary but can limit recovery, search, scanning and support.

For a true customer-held or zero-knowledge model, keys should be generated by the client or by client-side tooling under the client’s control, not by DeskBridge staff. DeskBridge can provide the process, tooling and evidence model, but the client holds the raw key material. DeskBridge records metadata, approvals, hashes or custody evidence rather than the usable key itself.

In a customer-held model, protected data is encrypted before or at the boundary where the customer-controlled key is available. DeskBridge can store and manage encrypted data, infrastructure, access routes, backups and evidence, but cannot decrypt protected content without the client releasing or using the key. Some server-side features may be unavailable or reduced.

Yes, if the service is designed that way. DeskBridge can manage the workspace infrastructure, identity, access, support, monitoring and evidence while protected data remains encrypted under customer-held or customer-controlled keys. DeskBridge may still see operational metadata needed to run the service, but protected content cannot be decrypted without the agreed client key process.

No. Service operation and data location are different. Standard hosting uses sovereign-backed European locations. Confirm the actual hosting, backup, support-access and data-residency arrangements in your service design.

A UAE sovereign deployment is separately scoped. Regional hosting, backup, support and assurance requirements affect the cost and design; do not infer UAE residency simply from visiting the UAE website.

No website statement replaces a scoped compliance assessment. DeskBridge can support controls, records and evidence, but certification, legal obligations and suitability depend on the organisation, service design and applicable assessment.

Retention, backup locations, recovery responsibilities and recovery targets must be agreed in the service scope. Do not assume a particular recovery time, retention period or zero-data-loss guarantee from the presence of backups.

Yes. DeskBridge includes helpdesk capability, but it is more than a helpdesk. A normal helpdesk records problems and support requests. DeskBridge connects those requests to the controlled working environment: users, workspaces, access, devices, policies, approvals, changes and audit evidence.

A traditional helpdesk can usually show who raised an issue, what the problem was, who handled it and whether it was closed. DeskBridge can also show who had access, which workspace or endpoint was involved, whether the user was authorised, whether MFA or stronger authentication was required, whether approval was needed, whether the action affected data or permissions, and what evidence is available afterwards.

DeskBridge is not only competing with an existing helpdesk. It can sit above it, integrate with it, or replace parts of it by giving the organisation a managed workspace, security boundary, support route and audit evidence in one service. For small companies, that can replace informal IT support. For larger and regulated organisations, it turns support into recorded, authorised and reviewable action inside a controlled environment.

DeskBridge Authenticator is the account-protection app used where a client service design needs stronger sign-in, approval or recovery workflows. The product direction is broader than replacing Microsoft or Google authenticator apps: it should become the user’s DeskBridge companion for password change, recovery, device review, support, Helpdesk updates and DeskBridge Chat where enabled across mobile, desktop client and workspace. Its value is that account security, support and evidence stay inside the DeskBridge operating model.

Because support is where many real security and governance decisions happen. Password recovery, authenticator recovery, access changes, endpoint moves, contractor changes, blocked sandbox actions, Guardian incidents, report requests and application approvals all need records. DeskBridge Helpdesk turns those moments into controlled, reviewable service evidence instead of informal messages or untracked fixes.

Existing customers should use the helpdesk assigned to their organisation. Support hours, response targets and escalation routes are defined by the agreement. This website does not promise universal 24/7 coverage. If you cannot find your support route, contact DeskBridge without sharing passwords or recovery codes.

Only where the agreed access route and your organisation’s device policy allow it. A supported connection does not make a personal device, locally saved file or unapproved application part of the managed service.

Do not assume the managed workspace is available offline. Connectivity and application-specific behaviour should be discussed during discovery. Local copies may fall outside the managed controls and must follow your organisation’s policy.

Start with an inventory of users, applications, mail and data. Agree what moves, what stays, who validates it and how the change is scheduled. A pilot can help validate the proposed setup before a wider rollout.

The impact depends on the systems and migration plan. Agree cutover windows, validation checks, communication and rollback arrangements. Zero downtime is not promised as a general website claim.

Use the approved offboarding process so accounts, roles and access can be reviewed and removed. Record ownership, data handling and evidence requirements should be agreed; ending a person’s access is not the same as automatically deleting all their business records.

Before signing, agree notice periods, export formats, migration assistance, any exit charges and the retention or deletion process. Exit arrangements depend on the contract, applications and key-custody model.

Discuss the users, application tier and support responsibilities you need. Changes are subject to an agreed scope and price; do not assume upgrades, reductions or cancellations take effect automatically.